Our Distinctive Values

Our conviction-led
approach
We are a conviction-driven firm, innovative and visionary. We look towards the future and are committed to achieving exceptional value creation for our clients. It is an approach which aims to generate significant, sustainable performance through a protect and grow mindset. This approach has been embedded in our organisation’s preservation philosophy since 2006. Our fundamental, multi-strategy, and research-driven approach is key to identifying and benefiting from multiple sources, across the full spectrum of industries. As such, we implement a conviction-led approach to business consulting and services, founded upon three principles:
ROLLMAN MANAGEMENT EXPERTISE

OUR EXCEPTIONAL
CLIENT SERVICE CULTURE
To us, great service isn’t just about being responsive or doing what clients expect, it’s going above and beyond. It’s about being pro-active, developing a genuine personal connection with clients, seeing things from their perspective, being innovative and trying to surprise them positively.
Some ways in which ensure this are: Everyone is accountable and everyone is empowered; Integrity-driven and straightforward communication approach; The client always comes first; Lead by three questions: Would the client be impressed by this? Have I made this better for the client? Is this what “exceptional” looks like?
Our client retention rate is exceptionally high at 97%, more than 75% of new business come from existing clients, and 33% of clients have recommended us to friends and family.
Quite simply, we are able to deliver an exceptional service to our clients because we know them. We deliberately have a small number of clients per advisor so that clients always know who they are speaking with, and vice versa.

We are
Different
Our desk research is substantial, with a huge range of proprietary sources, which enables our risk management approach to be rigorous and disciplined. Our consultants know that their job is to provide solutions driven by conviction. Data, benchmarks and fashion will never make the decisions.
Our focus on the long term has a lot to do with Rollman Management’s ecosystem being genetically sustainable; it is built into our DNA. This leads our passionate dedication to sustainability: the future would be a wasteland without it.
Our expertise in a uniquely broad range of business services enables us to offer clients an exceptionally wide range of value-added solutions tailored to their needs.


AT 12/2024